01
Customer messages
They explain what they need in their own words, just as they would with a member of your team.
Enquiry Engine AI (EEAI)
Turn customer messages into work your team can act on.
EEAI handles the repetitive first part of an enquiry. It understands what the customer needs, gathers anything that is missing, adds useful information where appropriate and routes a clear, structured job to the right person.
✓ Understand the enquiry
✓ Gather missing details
✓ Add useful information
✓ Route it correctly
Enquiry understood
Vehicle details added
Correct team selected
EE
EEAI
example conversation
USEFUL INFORMATION ADDED
Registration
BBB 01A
Vehicle
Ford Transit Custom
Details
Diesel · White
Request
Front brake pads
BUSINESS RULES APPLIED
Manufacturer
Ford
Enquiry type
Parts
Route
Correct department
Status
Ready
✓
Structured job ready
The useful information is ready for the team, with the original conversation still available for context.
Less back and forthEEAI gathers the details your team would normally chase
Better informationUseful data, images and customer context stay together
Automatic routingBusiness rules can send the enquiry to the right person or location
How it works
From first message to a job that is ready to pick up.
EEAI sits at the front of the enquiry process. The customer still has a normal conversation, while the system does the repetitive work behind it.
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02
EEAI understands it
The enquiry type, request and next step are worked out from the conversation.
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03
Useful information is gathered
Missing details can be asked for, images kept with the enquiry and connected data added where it is useful.
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04
The right team gets the job
Business rules can route the enquiry and present the important information in a clear, structured handover.
Business knowledge
It can answer the questions you already answer every day. Without making things up.
EEAI can use approved information about your business while it is speaking to a customer. That might include opening hours, services, areas covered, booking information, fixed pricing, policies or other common questions.
If the information is not available, or the answer needs a person, the enquiry can be handed over instead of the system guessing.
Business knowledge in use
Are you open on Saturdays?
Yes. Saturday opening is 9:00am to 1:00pm.
Can I book through here?
I can collect the details the team needs and make sure your enquiry reaches the right place.
✓
Answers come from approved business information
If something needs a person, EEAI can hand it over rather than invent an answer.
Built for the team
The conversation still matters. The organised information saves the time.
EEAI does not just leave staff with a long chat to read. The important details can be pulled into a structured view so the team can see the customer, the request, the useful data and where the job needs to go.
The original conversation stays available when somebody needs the full context.
EXAMPLE PARTS ENQUIRY
Ready for the team
READY
Customer
Alex Carter
Mobile
07700 900123
Registration
BBB 01A
Vehicle
Ford Transit Custom
Details
Diesel · White
Customer request
Front brake pads
Route
Parts Department
✓
Useful information first. Conversation available when needed.
Built to adapt
The engine stays the same. What it needs to understand can change.
EEAI is configured around the information, rules and handover that matter to each business. It is not tied to one industry or one type of enquiry.
AUTOMOTIVE
A parts enquiry can arrive with the vehicle already identified and the request ready to work.
EEAI can collect the registration, add useful vehicle information, keep images with the enquiry and apply routing rules so the job reaches the right department or location.
RegistrationBBB 01A
VehicleFord Transit Custom
RequestFront brake pads
RouteCorrect department
DRIVING TUITION
A new pupil enquiry that already includes the basics.
The instructor can receive the pupil’s location, licence status, experience, preferred transmission, availability and lesson requirement before replying.
CustomerJamie Brooks
AreaColchester, CO3
LicenceProvisional
Experience10 hours
PreferenceManual lessons
AvailabilityEvenings & Saturdays
TATTOO STUDIO
A consultation enquiry with the creative details already gathered.
The artist can receive the style, placement, approximate size, reference images and preferred dates instead of asking the same initial questions repeatedly.
CustomerMaya Evans
StyleFine line botanical
PlacementLeft forearm
SizeApprox. 12 cm
Reference images2 attached
Preferred datesOctober weekends
TRADES & SERVICES
A quote request with enough information to decide the next step.
The business can receive the job type, location, timescale, photos and customer details before deciding whether to quote, call or arrange a visit.
CustomerChris Palmer
Job typeLeaking kitchen tap
LocationColchester
AccessWeekdays after 3pm
Photos2 attached
TimescaleThis week
What you get
Configured around your business, not dropped in as a generic chatbot.
The useful part of EEAI is not just the conversation. It is the information, rules and handover behind it, built around the way your business actually handles enquiries.
Business knowledge
Approved information can be used to answer common questions while the customer is messaging.
Enquiry logic
Different enquiry types can gather different information, so the questions make sense for the job.
Useful data and attachments
Images, customer details and connected information can stay with the enquiry instead of being scattered across messages.
Routing and handover
Business rules can decide where the enquiry belongs and present the important information in a structured handover.
Built from real use
Talk through your enquiry process →
EEAI is already being used in a live automotive parts workflow.
Real enquiries have shaped the way the system handles conversations, images, vehicle information, routing and the structured view staff use to pick a job up.
Why businesses use it
Less chasing. Better information. Fewer enquiries left sitting.
EEAI takes care of the repeated first steps so staff can spend more time on the parts of an enquiry that actually need their knowledge.
Respond sooner
A customer can get a useful first response even when the team is busy or the business is closed.
Stop chasing the basics
EEAI can gather the details staff normally have to ask for repeatedly before they can do anything useful.
Give staff a better starting point
The important information can be organised before the enquiry reaches the person who needs to act on it.
Route work properly
Where a business has different teams, departments or locations, rules can help send each enquiry to the right place.
Common questions
What businesses usually want to know before using EEAI.
Does EEAI replace my team?
No. It is designed to handle repetitive enquiry work and give your team a better starting point. Judgement, advice, quoting and the conversations that need a person can stay with your staff.
Can it answer customer questions?
Yes, where the business has provided the information EEAI should use. If the answer is not available or needs a person, the workflow can hand over rather than guess.
Can it use information from other systems?
Where there is a suitable connection, EEAI can use external information to enrich an enquiry. Vehicle registration data is one example already being used in the automotive workflow.
Can it route different teams or locations?
Yes. Routing rules can be built around things such as enquiry type, location, manufacturer or other information that matters to the business.
Does it only work with WhatsApp?
WhatsApp is the main channel EEAI is built around today. Other enquiry routes can be considered where they make sense for the workflow.
What about customer data?
We design the workflow around the information genuinely needed for the enquiry. Data handling, retention and third party processing requirements are agreed as part of setup and covered by the relevant BBB terms and data protection information.
EEAI pricing
Pricing built around what you actually need.
EEAI can be a straightforward enquiry assistant or a much more involved workflow with connected data, routing and business specific logic. The price depends on what the system needs to do, not how many people work in the business.
£149/month
Setup from £199
For straightforward enquiry handling where the main job is to respond, gather the right details and pass a clear enquiry to one person or team.
- Business specific answers
- Tailored enquiry questions
- Structured handover
- One straightforward enquiry journey
£249/month
Setup from £299
For businesses with regular enquiries, different enquiry types or a workflow that needs more than a simple question and answer journey.
- Everything in Essential
- Multiple enquiry types
- Images and attachments
- More involved handover and follow up
£395/month
Setup from £495
For more involved operational workflows where EEAI needs to use connected data, apply business rules or decide where an enquiry should go.
- Everything in Business
- Connected data and enrichment
- Department or location routing
- More complex business rules
Let’s talk
Quoted around the workflow
For groups, multiple locations, unusual integrations, higher volumes or workflows that need a more tailored rollout.
- Multiple locations or departments
- Group routing and rollout
- Additional integrations
- Support scoped around the business
Not sure which level fits?
Discuss your EEAI setup →
Show us how enquiries are handled now. We will scope the workflow first and recommend the level that actually fits the job.
Your enquiry process
Show us what happens after a customer messages you.
If your team keeps asking the same questions, chasing missing information or manually sending enquiries to the right person, that is exactly the kind of process EEAI is built to improve.