Customer enquiries
Capture information, ask relevant questions, route enquiries, send acknowledgements and prepare useful details for your team.
BBB
Automation
Automate the work that keeps repeating.
If a task is being copied, chased, sorted, checked or repeated every day, there may be a better way to handle it.
Beyond Basic Business looks at how the work is done now, removes unnecessary steps and builds practical automation around the way your business already works.
Example workflow
WORKFLOW
1
Information arrives
Email · Form · Spreadsheet · WhatsApp
2
The system processes it
Read · Sort · Extract · Check
3
The next action happens
Update · Send · Notify · Follow up
✓
Less manual work
Your team only steps in where needed.
What could you automate?
Automation does not have to mean replacing an entire system. Often the biggest gains come from removing the small jobs that happen again and again.
Follow up
Send reminders, chase outstanding quotes, check whether customers still need help and keep opportunities moving.
Data and spreadsheets
Clean data, move information between systems, update spreadsheets, create reports and reduce repetitive entry.
Documents
Extract useful information from documents, organise it, convert it into a usable format and send it where it needs to go.
Internal processes
Connect everyday systems so information can move between them without somebody copying it manually.
Notifications and reporting
Create regular summaries, send alerts when something needs attention and make important information easier to see.
Start with the process you already have.
We are not interested in adding technology just because it exists. The first question is always whether the current process can be made simpler.
If automation can remove repetitive steps without making the job harder to manage, that is where it becomes useful.
Before
Download
→
Check
→
Copy
→
Re-enter
→
Send
↓
After
Receive
→
Process automatically
→
Check
→
Send
How we approach automation.
You do not need to arrive with a technical brief. Show us the process that is frustrating you and we will work from there.
Understand the job
We look at what happens now, who is involved and where the time is being lost.
Remove unnecessary steps
There is no point automating a bad process. We simplify it first wherever possible.
Build the automation
We connect the right systems and create the workflow around what the business actually needs.
Test and improve
We check the process, refine it and make sure there is a clear way to handle anything that still needs a person.
PRICING
A clear quote based on the job.
Automation is not one size fits all. A simple workflow between two systems is very different from a process with several steps, integrations and rules. We scope the job first, then give you a clear price before anything is built.
The process
We look at how many steps are involved, how often the task happens and where the time is currently being lost.
The systems
The quote depends on what needs to connect, what information needs to move and how much logic the workflow requires.
Ongoing support
If the automation needs monitoring, changes or ongoing support, we agree that with you clearly rather than hiding it in the build price.
Have a repetitive job in mind? Show us how it works now and we can tell you whether automation is worth exploring.
Tell us what you want to automate →
LIVE EXAMPLE
Automation you can actually see working.
Enquiry Engine AI (EEAI) is BBB's first live automation product. It handles incoming customer enquiries, gathers missing information, structures the conversation and prepares a useful handoff for the team.
It is a practical example of what automation looks like when it is built around a real business process rather than technology for its own sake.
See Enquiry Engine AI
EEAI example workflow
LIVE PRODUCT
1
Enquiry arrives
WhatsApp · web · customer message
2
EEAI gathers the detail
Understands · asks · checks · structures
3
The team gets a useful handoff
Clear information · less back-and-forth · ready to action
Practical examples.
The exact solution depends on the business. These are the kinds of problems we are interested in solving.
Enquiries
A customer sends a message. The system understands what they need, gathers the missing information and sends a useful summary to the right person.
Quotes
A quote is sent. The system records it, schedules a follow up and alerts somebody if the customer needs attention.
Spreadsheet work
Information arrives in one format. The system cleans it, organises it and prepares it for the spreadsheet or system where it is actually needed.
Regular reporting
Data is collected throughout the week. A summary is created automatically and delivered to the people who need it.
What are you still doing manually?
If there is a task in your business that keeps taking time, tell us how it works now. We will look at whether there is a simpler way to handle it.